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  • How do I become a client?
    Take some time to familiarize yourself with the process and read though the website to answer any questions you might have. Next you can prepare for the consultation by completing the client questionnaire. The next step is to book your consultation. You are now on your way to creating the home of your dreams!
  • What can I expect from the consultation?
    Details about what to expect and how to prepare for our initial consultation can be found here.
  • How much does this cost?
    You set the budget. Your budget would pertain to how much you are investing into the physical items in your space and includes things such as furniture, contractors' labor, paint, screws, artwork, supplies, lighting, curtain rods...everything! Additionally, when working with a designer there are also design fees and potentially contractor fees depending on the complexity of your project. Our full-service residential design starts at $4,750. A 50% retainer is required to start the project. This includes but is not limited to things such as sourcing unique pieces for your home, all administrative work associated with the project, customized art creation, ongoing research, and installation of the final design.
  • Can you work within my budget?
    The client questionnaire helps me to understand what you are trying to accomplish and if it is achievable within your budget. I respect my clients’ budgets and I also respect my brand and craft. It is unfair to ask any designer to work within a budget that forces them to compromise the quality of their work. We will discuss the budget in detail during the consultation and again at the contract signing. If your project is accepted, by all means, we will be working within your allotted budget. You can ask for budget updates at any time throughout the process and you will be provided with a detailed account of all of your expenses to date and any remaining budget within 24 hours of request. The benefit of working with a designer is the peace of mind that your project will remain within your specified scope.
  • Can you explain the design process?
    You can learn more about our design process by clicking here!
  • How soon can my project be completed?
    This varies on the complexity of your project and both of our schedules. Some contractor work may be required before we can even begin to execute the design. We’d like to wrap projects up as soon as reasonably possible, however if you are up against a deadline, you should be looking to book a consultation at least 90-120 days before that date. You will be provided an estimated time of completion during the consultation and we will be in frequent communication throughout the process, you will be made aware of any changes in the expected timeline almost immediately.
  • How are purchases made?
    For full service design, the full project budget is due after the design presentation so that the procurement phase can begin. You may pay via check, wire transfer, or credit card (3.5% is deducted from CC payments). CDI will make the purchases on your behalf and your budget will be maintained by Cachet Demaine Interiors for every purchase made. For e-Design packages, you will be sent direct links or retailer details, and advised what and where to purchase items. All purchasing and budget management is the responsibility of the client.
  • What if I want to make changes to the design, is that possible?"
    The initial design will be presented visually via design presentation, a written narrative, and in discussion so that you will know what changes to expect to your space. If you are unhappy with the initial design, it can be modified to your liking. However, once the process is started the overall design will be in place…some edits can be made within reason, but some changes affect how everything works together and ultimately the budget. Design is a very fluid process; I embrace how a space speaks to me throughout the process and allow myself the flexibility to make small tweaks along the way. Ideally, we should agree on a direction in the beginning and stick close to that vision with simple modifications along the way.
  • Do you use vintage furniture?
    We can and will if it complements the design and budget! Pieces for your design may come from a variety of sources; a high-end furniture retailer, yard sale, thrifting spree, big box store, or auction house to name a few….as long as it works within the design and budget, we’ll consider using it!
  • Can we be in the home while you are working?
    This is a matter of client preference. Some clients may choose to provide us with a spare key and guidelines of acceptable times to work. Others may only want us to work when they are home. Either is fine, we only ask that you allow us to work uninterrupted and with minimal distractions. We find that the final reveal is more impactful when clients are away during the installation phase and encourage you to take a day away while we prepare the finishing touches of your new space. Please plan for your pets and/or children to be away from the workspace.
  • Do you have insurance?
    We do. We are insured for each project we undertake.
  • Can I get a refund on my purchases?
    Once purchased, most items cannot be returned or cancelled, therefore requests to do so will be assessed on a per-item basis with no guarantee of return or cancellation; custom items cannot be cancelled or returned.
  • Is there a window for me to cancel your services?
    Yes, you have the option of cancelling our services at any time during the process. You must do so in writing within 24 hours of the cancellation. You would still be liable to pay design fees for any services rendered up until the point of cancellation. Any monies paid for tasks already having been completed (including the design renderings, research, and labor provided) through the date of cancellation are non-refundable. Any monies received for anticipated work or purchases will be returned to the client within 7 days of the notice of written cancellation.
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